Nightmare holidays are all too frequent in this modern day and age where overseas travel is the norm rather than the exception to the rule. You as a consumer have more rights if you have booked a package holiday. This is because the package tour company is answerable for anything that goes wrong, providing you can prove it was somebody’s fault. This applies anywhere in the world.
If you booked the different elements of your holiday independently you have less protection. This means, for example, if you use the internet to book your flight directly with the airline and your accommodation directly with the hotel it will be much harder to bring a claim if something goes wrong.
If you booked a package, the travel agent must ensure they have described the hotel and facilities accurately. For example, there must be a swimming pool if the brochure says there is one, or the beach must be within walking distance if that’s what you are told.
The hotel must also be of a reasonable standard, bearing in mind the price and location. Obviously you would not expect a budget hotel to be the same as five star luxury. But you can expect basic standards to apply whatever the cost.
If you are injured or made ill by your holiday you may well have claim against the tour operator.