Questions & Answers
Everything you need to know about how we charge for this work and how we would handle your case. Of course, if you’d like to know more feel free to call us on 01752 664444.
Personal Injury claims can be complicated and finding your way through the various funding systems, including the “no win no fee” system, can be costly.
Nash & Co have a proven track record and we offer a free consultation service without obligation.
If you are able to fund the personal injury claim yourself, or you’re looking for a “No Win – No Fee” arrangement, or you have an insurance for legal expenses, we will be able to help you.
How do I pay?
Here at Nash & Co we recognise that injured people will not have spare money to pay for legal fees. There are a number of funding options available to you however most of the work done for clients is under a ‘no win, no fee’ agreement. You will have all of the options explained to you at the initial meeting including how the no-win no fee system works. We are confident that you will be impressed with how this works but if you aren’t then there is no pressure for you to sign up with us and you will not be charged for the initial meeting.
How will you manage my matter?
Once we've established who will be the person to deal with your matter, they will become your main point of contact. Naturally, we will keep you informed of any changes to this. We will do our utmost to communicate with you in plain English and keep legal jargon to an absolute minimum. We will clearly explain to you the legal work that is needed to help with your matter. You'll be kept fully informed of your legal rights and provided with the necessary advice to enable your matter to be completed or resolved in as timely and effective manner as possible. We will represent your best interests and keep your business completely confidential.
How will you manage my expectations?
We will provide timely updates to you, informing you of the current position and the timescale for future actions on your behalf. We will always look to progress your matter as quickly as possible. When appropriate, we will advise you as to whether the likely outcome of your matter justifies the likely costs and risks of continuing. Where possible, we will endeavour to return telephone calls the same day and reply to letters and emails within two working days.
What if I am not happy with your service?
We will consider carefully all your comments about our service. If you feel that you are not receiving the service that you hoped for, please tell the person dealing with your matter immediately to help us rectify any issues. Our firm operates a complaints procedure, the details of which is available on request. All of our clients are treated fairly and we do not discriminate against anyone because of their age, race, religion or beliefs, sex, sexual orientation or disability. We may ask you to complete a feedback form at the end of your matter which we will use to help us improve our service.
What will you require from me?
We will need you to provide us with clear, timely and accurate instructions. In order to help us to help you we would appreciate it if you could respond to requests for information promptly. We ask you to consider carefully and act upon our advice to you. In order to to avoid any delay with your matter, we require you to pay our fees promptly.
Will my claim go to court?
We will always fight your corner and aren’t afraid to go to Court if we need to, however only around 2% of all claims see the inside of a Court.
How we can help in getting you the compensation you deserve?
What we offer at Nash & Co is different to other law firms. This includes:
- A proven track record for getting proper compensation for our clients.
- No under settling your claim to get you out of the door (we work on quality not quantity).
- A personal service by a fully qualified solicitor (no call centres here).
- Direct email and telephone access to your solicitor.
- Returning your calls and emails without delay.
- Knowledge of the right experts and barristers to assist with your case.